• Why do I need to wait for 3 days after my purchase before I can raise a Missing Cashback claim?
Pickakart relies on the retailer entirely to share updates regarding your transaction and it takes the retailer anywhere between hours to 3 days to update the same. Pickakart automatically emails you once this is done from their side. Retailers usually don't accept Missing Cashback claims before 3 days are over after your purchase and will not accept Missing Cashback claims after 10 days of the transaction.

• Till when can I report a missing cashback claim for my purchase?
Ideally after 3 days of making the purchase but not beyond 10 days as retailers do not accept claims after this period.

• While trying to raise a Missing Cashback claim, why are only a few retailers listed and not all?
The Pickakart website logs every online store you visit through Pickakart. While raising a Mising Cashback ticket the system only shows you stores you have visited via Pickakart in the last 10 days. Please feel free to drop us a mail at contact@pickakart.com for further clarification.

• Are my bank details safe with Pickakart?
We are 100% safe. The details we require from you are only to transfer money to your bank account. Rest assured that we cannot use this information to withdraw money from your bank account.

• Does Pickakart promise cashback?
Cashback/ GVC is given only if the retailer confirmns that the purchase is tracked, authentic and successful (not returned or cancelled). This is done at the sole discretion of the retailer. Thus cashback cannot be promised in every case. However 90% to 95% of the tracked transactions are successfully paid as cashback and around 60% of the remaining Missing Cashback Claims raised by users are successfully resolved.

• How do I contact customer support?
You can drop us an e-mail at contact@pickakart.com with all your queries.